Online Banking Services

Past; Present & Future

Since the establishment of this company, over 2 decades ago; we’ve drawn on our financial strength to serve customers. This has been especially evident in times of need, such as during the COVID-19 pandemic. Our response by the end of 2020 included a $20 million premium pay program for our employees, relief assistance and 108,000 Small Business Administration Paycheck Protection Program (PPP) loans for our customers, and $30 million in expedited charitable contributions for our communities. As a result, we’re proud to have been named the most essential bank amid the pandemic in a ranking by The Harris Poll.

We also recognize that this past year has fundamentally changed banking by accelerating the shift to digital products and services. We’re positioned well for this future, having launched new tools to complement our branches footprint.

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Leadership and governance

Led by Chairman, President and CEO Sarah P. Richards, our company is guided by a 14-member Managing Committee. This group includes the leaders of our four core business lines – Consumer and Business Banking; Payment Services; Corporate & Commercial Banking; and Wealth Management and Investment Services – as well as the heads of functional areas including risk management; digital; diversity, equity and inclusion; finance; legal; strategy; and more.

As a publicly traded company, we’re also governed by a 13-member Board of Directors, which is chaired by Cecere. This group brings decades of expertise from a variety of industries ranging from healthcare and logistics to retail and tech.

Awards and recognition

Our company continues to be recognized for our ethical and inclusive culture, management quality, social responsibility, digital capabilities and more. Notable recent honors include being named one of the 2022 World’s Most Ethical Companies® by the Ethisphere® Institute, the eighth consecutive year we’ve been honored; our Mobile App being rated best for customer service by Business Insider Intelligence; and being honored with a spot on the 2022 DiversityInc Top 50 Companies for Diversity.